Privacy Policy (v1-11/25)
Who we are:
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Balraj Persaud (“we,” “us”). Contact: [email protected].
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What we collect:
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Information you provide: name, email, phone (optional), booking details, messages, and any information you submit when booking or contacting us.
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Transaction info: we receive payment confirmations and transaction IDs from our payment processor. We do not store full credit card numbers.
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Technical data: IP address, device/browser, and basic usage data via our website platform and analytics tools.
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How we use your information:
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Provide services (scheduling, sessions, support, payments).
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Communicate about appointments, updates, and service notices.
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Improve our site and services (aggregate analytics).
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Comply with legal, tax, and regulatory obligations.
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Legal bases (if you are in the EU/UK):
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Consent (e.g., when you opt in to updates).
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Contract (to provide services you request).
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Legitimate interests (to operate and improve services, prevent fraud).
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Legal obligation (e.g., tax records).
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Cookies and tracking:
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Our site and third‑party tools (e.g., scheduler, payment, analytics) may use cookies. You can manage cookies in your browser settings or via our cookie banner.
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Payments and processors:
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We use third‑party providers (e.g., Wix, Cal.com, Stripe, email). They process data on our behalf and may store data outside your jurisdiction. We choose reputable providers and require appropriate safeguards.
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Sharing and disclosure:
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We do not sell your personal information.
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We share data with service providers to operate our services, and disclose information if required by law or to protect rights, safety, and security.
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Data retention:
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Session notes (including internal prep): retained up to 5 years after the last delivered session of your most recent paid engagement (for intensives, after the follow‑up if completed), then deleted.
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Deliverables and astrology data: any meditations we provide to you and core birth data (date, time, place) may be retained for continuity unless you request deletion.
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Administrative records and routine business communications (e.g., proposals, agreements, invoices, scheduling/email): retained as needed for business, tax, or audit (at least 6 years and often up to 7). Some records may also be retained by our processors (e.g., Stripe, Wix, cal.com, email providers) per their policies.
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Deletion requests: you may request deletion of session notes, deliverables, or birth data at any time by emailing [email protected]. We honor deletion where legally permissible and retain only records required by law.
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Security:
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We use commercially reasonable measures (encryption in transit, access controls, reputable providers). No method is 100% secure.
Your rights:
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Canada (PIPEDA): Request access/correction to your personal information; withdraw consent where applicable.
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EU/UK (GDPR): You may have rights to access, correct, delete, restrict, port, or object to processing, and to lodge a complaint with a supervisory authority.
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California (CPRA): We do not sell personal information. You may request access/deletion subject to exceptions.
Children:
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Our services are not directed to children under 16. We do not knowingly collect personal information from children.
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International transfers:
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Your information may be processed outside your province/state/country. We take steps to ensure adequate protection.
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Changes:
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We may update this policy. The latest version date appears at the top. Material changes will be noted on this page.
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Contact:
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Questions: [email protected].